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Volkswagen Oakland Reviews

Customer: Jeff

Score: 100%

Response Date: 08/10/2010

Comments: Chris was extremely patient and helpful as I made my selection. Once we began the actual sales process he was honest and straightforward , and he made the process go quickly and smoothly. I wood definitely recommend VW of Oakland and Chris to my friends.

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

Customer: James 

Score: 100%

Response Date: 08/10/2010

Comments: We’re very pleased with our purchase. Michael Madamba and Michael Trac were great to work with.

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

Customer: Kyung

Score: 100%

Response Date: 08/10/2010

Comments: Dave Parsons, my sales consultant has been kind and helpful all along the process.

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

Customer: Dorothy 

Score: 100%

Response Date: 08/09/2010

Comments: The only problem was the value assigned my Toyota upon trade in. Should have been higher.

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

Customer: (Anonymous) 

Score: 100%

Response Date: 08/09/2010

Comments: Excellent service – very helpful – Flexible – & finance guy is straight to the point ” No hidden charges ” “Sales Rep. JD is excellent customer service provider . Keep up the good work !!! 

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

 

Customer: Raj

Score: 100%

Response Date: 08/04/2010

Comments: VW of Oakland has a great team in place and my experience with them has been nothing short of excellent. I would highly recommend them to anyone who is interested in getting a car (new or old) without any hassles. Thank you guys! Appreciate your help.

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?  10 9/9 (100%) 

Customer: Philip
Score: 100%

Response Date: 08/02/2010

Comments: We had an excellent time buying our new VW. Wendy Dahlstrom was friendly, and accomodating. I would recommend OaklandVW to my friends. Philip and Sarah Bryan

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

Customer: Joy

Score: 100%

Response Date: 08/01/2010

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   10 9/9 (100%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   10 9/9 (100%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  10 9/9 (100%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   10 9/9 (100%)

Customer: Damon

Score: 91%

Response Date: 07/26/2010

Comments: Thanks for making this a pleasurable experience

Response Details

1. Thinking about your salesperson’s knowledge, and communication, skills, rate this individual’s overall performance?   9 8/9 (89%) 

2. Please rate the individual with whom you worked during the paperwork and finance phase in terms of their communications skills, professionalism and courtesy?   9 8/9 (89%) 

3. When you took delivery was your interior and exterior clean?  Yes 1/1 (100%) 

4. Rate the dealership facility in terms of vehicle selection, cleanliness, and convenience of the hours of operation?  9 8/9 (89%) 

5. How would you rate the dealership’s consideration for your time throughout the process purchase process?   9 8/9 (89%)

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Categories: Uncategorized
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