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Archive for October, 2010

Check out this IIHS web site that tracks actual insurance claims by vehicle and take another look at Volkswagen of Oakland.

October 25, 2010 Leave a comment

Check out this IIHS web site that tracks actual insurance claims by vehicle.  These ratings are from the Insurance Institute for Highway Safety.  Look specifically at Volkswagen’s safety ratings.

http://www.iihs.org/research/hldi/composite_cls.aspx?y=2007-2009&cls=2&sz=3&sort=name

Categories: Uncategorized

Here what VW of Oakland’s customers have to say about their experiences.

October 25, 2010 Leave a comment

Customer:  John
Response Date:  10/22/2010
My service was to be delayed beyond its original “ready” time and I was advised by cell phone of the delay. The delay was less than anticipated and I was treated fairly by my consultant
Score:  100.0


Customer:  David
Response Date:  10/22/2010
Rafael, the shuttle driver was very helpful.
Score:  100.0


Customer:  Jeffery
Response Date:  10/20/2010
It was an easy and fast experience. Just the way I wanted it.
Score:  94.4


Customer:  Jim
Response Date:  10/21/2010
Very good service experience.
Score:  100.0


Customer:  Joseph
Response Date:  10/19/2010
My thanks to the professional staff at Oakland Volkswagen. It is rare to be in a dealership where customer service, honesty and integrity are so evident.
Score:  100.0


Customer:  Kaethe
Response Date:  10/18/2010
My services consultant was excellent! She was sensitive to my schedule. She was courteous and professional.
Thank you, Charlotte!
Score:  100.0


Customer:  Jennifer
Response Date:  10/17/2010
Marin is awesome!!! So is Noe Jr. (sp?) – detailer. He gave me a ride home. Two of the automatic windows went out just two months after the warranty expired. I’m glad I purchased the extended warranty, but it would have been nice if VW covered the repair.
Score:  100.0


Customer:  Gina
Response Date:  10/16/2010
I am so happy that I was able to get my car serviced from you. I was welcomed by the staff, and am amazed at the quality of teamwork. I am definitely bringing my car back for future services, even though I live in Milpitas! You guys are awesome!
Score:  94.4


Customer:  Emilio
Response Date:  10/13/2010
While I appreciated Jimmy’s initial help & info via the website chat (that’s how we verified that the car we were interested was available), it was Gary Label’s approach & rapport at the dealer that “made” the sale (Jimmy was busy with another appointment).
One small detail we didn’t cover in the overview & demo: how to go in reverse (manual transmission)
Score: 94.1

Categories: Uncategorized

Updated Certified Pre-Owned Specials From VW Of Oakland Serving Hayward, San Francisco, And Northern California.

October 13, 2010 Leave a comment

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New Lease Specials From Volkswagen Of Oakland Serving Dublin, Sunnyvale, Stevens Creek, San Jose, And The Surrounding Area.

October 13, 2010 Leave a comment

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Pre-Owned Specials Update From Volkswagen Of Oakland Serving The San Francisco Bay Area!

October 13, 2010 Leave a comment

Pre-Owned Specials

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New reviews from customers of Volkswagen of Oakland in the San Francisco Bay Area

October 12, 2010 Leave a comment

The following reviews are from customers who posted reviews on places such as Yelp and Insider Pages.

Customer: Jan
Response Date: 10/12/2010
I really like my new car and the car it has received in your service dept. You fixed a problem that I had not described very well and at no charge. You are the ‘southwest’ of car dealerships… 
Score: 100.0


Customer: Naoufel
Response Date: 10/11/2010
I just purchased a 2011 Jetta Sportswagen TDI last week. Wendy the sales person at Oakland VW is excellent she let me test drive the car, and gave me a lot of advice. She is very knowledgeable and it was enjoyable doing business with her.
Great customer service,
Cheers,
Score: 100%


Customer: Eden
Response Date: 10/10/2010
They went above and beyond what i expected. Best customer service I’ve ever received. 
Score: 100.0


Customer: Sharon
Response Date: 10/08/2010
Marin is always attentive and provides good service. 
Score: 100.0


Customer: Danielle
Response Date: 10/08/2010
Marin was amazing and very helpful. I truly appreciate how much help he was, and how kind he was. Thank you! 
Score: 100.0

Categories: Uncategorized

Oakland Volkswagen special offer for first time service customers – Serving the San Francisco Bay Area

October 6, 2010 Leave a comment

Oakland Volkswagen special offer for first time service customers - Serving the San Francisco Bay Area

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