Name: Andrew Mastrangeli Location: Testimonial: I have been going to Broadway VW since 2000, and through that time I have bought 2 cars at that dealership. I would say the service today is the best it’s been in 10 years. Hands down. Name: Carolyn Rainey Location: Testimonial: Always get excellent service………. Name: Ann Shogren Location: Testimonial: I had an emergency repair and your people got me in that day and got me out in good time. Since I was without my car, they had the shuttle drop me off at home and then pick me up when my car was finished. A huge thanks to everyone at VW of Oakland, esp. Frank Cruz, who helped make a really bad day that much better. Name: Claire Devereux Location: Testimonial: Wow! I cannot say enough about VW of Oakland. So considerate, friendly, and attentive. From the van driver, to the customer service, to check out…loved them all! This is my first time dropping off my car at the Oakland dealership…you have a customer for life! Name: Chad J. Seeger Location: San Francisco CA Testimonial: I appreciate working with Frank Cruz and his team at Broadway VW. Service was exactly what I would expect and I will continue to bring my car to their Oakland based dealership, even though I live in San Francisco. Name: Kari Silverman Location: Testimonial: I want to recommend Howard, the shuttle driver. In addition to being a good driver (and we had treacherous conditions with the heavy rains), he was very friendly and pleasant. He was considerate about the temperature and the radio – and kept us informed of what stops were ahead of us. I’ve brought my car in many times, and I’m always happiest when Howard is my driver. Marina is also a charmer. Always a bright smile – even when telling me something I don’t want to hear! She has a way of making things feel like “not a big problem” which I appreciate. Name: Gina Garcia Location: Testimonial: Most people tell me I shouldn’t take my car to the dealership for regular maintanence; that I could save a ton of money going elsewhere. I would NEVER trust my car to anyone but Volkswagen of Oakland! Furthermore, I absolutely love Marina! Name: Juan Saurez Location: Testimonial: The salesman (JD) was very helpful and made us feel welcome. He did not pressure us too much and generally made us feel like we had enough time to think about our options. Name: Maureen Heiden Location: Testimonial: Everybody was friendly and knowledgeable. I had a few specifics I needed when I visited. Wendy found a way to make everything happen. My Tiguan is awesome! Name: Arthus De La Rosa Location: Testimonial: Thank you for one of the best car buying experiences we’ve ever had! We feel that you treated us as friends more than as customers. Your are knowledgable, friendly and obviously care about your customers. We would recommend you without hesitation. We hope you realize how much we appreciate your kindness and professionalism. To all of you at Oakland Volkswagen; Thanks again!!! Name: Sami Cohan Location: Testimonial: Easily the best car purchasing experience of my life. Name: Marlowe Crawford Location: Testimonial: I really appreciated that Moe understood that I was not going to make the decision to trade in my GTI lightly and wanted to think about it for several days. I spoke with him about this on a Wednesday and traded in my GTI for a Jetta TDI the following Sunday. I also appreciated that I wasn’t left waiting for long periods of time while finalizing the deal. This was the smoothest car purchase I’ve ever made. Name: Adena Rollins Location: Testimonial: This was my first VW buying experience and it was amazing!!! Derek and Johnny were great and NEVER pushy!! I will be sticking with VW from now on!!! ;o) And I looooove the car!!! Name: Jeffrey Upton Location: Testimonial: The most pain free car buying experience I’ve ever had!! Name: Dianne Sharp Location: Testimonial: The process was unexpectedly easy and everyone was very friendly and helpful. Name: Warren Hohn Location: Testimonial: JD was my salesman and he did a great job selling me on my GTI in a low-pressure yet enthusiastic way. He and the finance manager were very professional and clear in their dealings with me. I got a great price at a great rate and I would definitely recommend JD and Broadway VW to others. Thanks. Name: Kelly Location: Union City CA Testimonial: “…Marina is truly the definition of EXCELLENT customer service. She is very detailed, empathetic and sympathetic to her customers. She genuinely wants to get the problems resolved and to make her customers happy. I am a manager at a major storage media company in Emeryville which is one of the top companies in the world and have been in the customer service field for years and never have I met someone like Marina. I have nothing but GREAT words for her and her great talent. For me to rate her from 1-10 is impossible because she exceeds that. I have been to your dealership 3 times with my concerns and each time I leave feeling confident, assured that I am driving a safe, reliable and well made vehicle. To rate her from 1-10 then I give her a 20:-) She deserves it. Additional, I’d like to thank the technician “Mitch” that assisted with the repairs on my vehicle because he also demonstrated excellent customer service and was very thorough when resolving the issues with the vehicle….” Name: Rajah Location: Testimonial: Dear Margot:   Thank you touching base with me. I wanted to let you know that I purchased a car from broadway volkswagon this weekend. I have to say that I really enjoyed your staff. As you know purchasing a car can be a difficult process but your team was excellent. Your managment team was great I am looking forward to sending you referrals. Thank you for support and keep up the good work. Name: Ursula Location: Testimonial: “Nancy, Mike, Howard and everyone was very sympathetic and helpful for my “kind of” emergency. They got me to work on time just like Nancy said they would. Great team work! Definitely look forward to working with Nancy again and can’t remember the other female service rep, but she was helpful in the past! Have to say, I was not looking forward to coming in and have been going to Marin VW instead, but this experience has totally changed my attitude! Thanks, Nancy” Name: Patrick Location: Testimonial: “Nancy Vasquez was a real delight to work with – she really went out of her way to accommodate me! Thanks Nancy!!” Name: Diana Location: Testimonial: “Frank Torres is great.” Name: Arlene Location: Testimonial: “This was my first 5,000 service. It was truly top notch, including courtesy shuttle, free coffee and donuts!” Name: Debbie Location: Testimonial: “You guys are amazing! I was afraid of making such a big commitment the day I bought my car but Tony made it a great experience. After the first service appointment I realized what a great organization you were. Thank you for being so good at what you do.” Name: Kristen Jones and James Browne Location: San Leandro CA Testimonial: In the last few years we have had a few major repairs on our Passat Wagon.Our experience with the Service Department at Broadway Oakland has been hand’s down- super!Especially-all of our interactions with Frank Cruz have been stellar! His patience, professionalism, heartfelt concern and upfront advise have been such a relief to us! We are impressed with the high-level of service he has delivered each and every time.His “no-nonsense” approach to the hurdles of repair and the rapid turn-around time has been excellent.His knowledge is impressive! Marina has always been a breath of fresh-air, always friendly and effective. Sincerely, Name: Nathan Location: Testimonial: Service Writer: Marina FelixOverall Score: 100% Comments: A quick and easy visit. The shuttle service was especially helpful – without that it would have been a stressful day. Extra points for free snacks. Thanks! Name: Eugene Location: Testimonial: Service Writer: Nancy VasquezOverall Score: 100% Comments: It went just as I expected from prior experience ever since I bought the Passat (2001) Name: William Location: Testimonial: Service Writer: Frank TorresOverall Score: 100% Comments: It was my check up for a new car purchase and I thank you for calling and reminding me to get it in… Name: Jessica Location: Testimonial: Sales Employee: Anthony R AvilaOverall Score: 100% Comments: Dear Shoppers, VW of Oakland is not your typical car sales experience; they were friendly, helpful, and quick (imagine that). We had originally gone to our local VW dealer to buy a new car and had to walk out in disgust after 4 hours. Then we found Tony at VW of Oakland which was 180 degrees different from our first experience. Tony took care of everything, we found the perfect Jetta TDI and we were in and out. This was by the far the easiest car buying experience we’ve ever had, we went from a dreaded (typical) dealership to what I would call a non-dealership, we actually had a good time, knew we we’re getting a good deal and felt fairly and honestly treated. Even the kids were entertained with the TV, popcorn and cookies. The ENTIRE staff was very friendly and made sure all our questions were answered. I will be telling everyone it’s worth the drive!! Name: Susan Location: Testimonial: Service Writer: Frank TorresOverall Score: 100% Comments: I appreciated Frank’s having my car in and out in one day, and making it as inexpensive as possible. I see a noticeable improvement in the overall friendliness and staff courtesy, which makes huge difference and is very much appreciated as well. thanks to all of you (and thanks for washing my car as well!) Name: Marc Location: Testimonial: Service Writer: Frank Torres  Overall Score: 100% Comments: When I arrived, the staff remembered who I was and why I was there. No having to explain everything from the start again. That is appreciated by this customer. Name: Betty Location: Testimonial: Service Writer: Marina FelixOverall Score: 100% Comments: Thanks for your excellent 40,000-mile service, including the courtesy ride (to and from) home, and the additional information regarding other parts of my auto that need attention soon. I trust that you will help me prolong the quality of my 2002 Passat. Name: Rageshree Location: Testimonial: Service Writer: Martin R RomeroOverall Score: 100% Comments: Martin Romero was courteous, thorough, and friendly. He identified a noise my car had been making and suggested bringing it back later this summer for another checkup so I’ll plan on that. I enjoyed the new coffee and tea station as well. Your shuttle driver was also very nice and prompt. Name: Eduardo Location: Testimonial: Service Writer: Marina FelixOverall Score: 100% Comments: VW of Oakland’s Service center impressed me. The service, friendly and courteous personnel made the difference. You have won over a customer! Name: Jose Location: Testimonial: Sales Employee: Derek DorotheoOverall Score: 100% Comments: Derek, and the rest of the staff were awsome. They I felt like a customer and I’ve never felt that before in a car dealership. When I drove off the lot I felt like I really got a fair deal. Kudos to all the staff at Volkswagen of Oakland.   N ame: Sam Location: Testimonial: Sales Employee: Mohdagib AboushabhanOverall Score: 80% Comments: This was the best car buying experience I’ve had yet! Name: Glenn Location: Testimonial: Sales Employee: Jose HaddadOverall Score: 100% Comments: Thanks to the superior customer service demonstrated by both Joe and Derek, I left with a brand new Jetta. It was a pleasure to lease another VW with the knowledge that I could call Joe or Derek with any questions or concerns I might have. Buying a new car should always be that easy!!!